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Terms & Conditions : Future Pay

What are Futurepay payments and how do they work? 

The residential fees recurring payments are made through WorldPay and through a service called FuturePay. This is an internet-based equivalent of traditional standing order and direct debit facilities.

With Futurepay, you arrange to get funds debited from your card, rather than from your bank account.

Once an agreement is created, you can view payments in the Shopper Management System (SMS) on the WorldPay website. To login to the Shopper Management System, please see this guide

Please note, any contract is between you and Grimsby Dementia Care Ltd t/a Fairways rather than with WorldPay.

How often will Futurepay payments be made?

Future Payments made with Grimsby Dementia Care Ltd t/a Fairways will be made in four weekly intervals at the weekly room rate value agreed in advance.

Payments will be accepted in GBP.

How to cancel any Futurepay agreement

A Recurring Payments (FuturePay) agreement can be cancelled by you or by contracting the Finance Team on 01472 256777.

WorldPay is unable to cancel your order /agreement or to provide you with a refund.

To cancel the agreement yourself:

Log in to the Shopper Management System. For more information on logging in, refer to

  1. The Recurring Payments(FuturePay) Shopper Home page is displayed.
  2. Under the Agreement IDcolumn, select the hypertext displaying the Agreement ID for the agreement you want to cancel.
  3. The Recurring Payments (FuturePay) Agreement Details page is displayed.
  4. Double check that the agreement on your screen is definitely the agreement you want to cancel.
  5. Select the Cancel
  6. The Cancellation Confirmation page is displayed.
  7. Select the Yes button to cancel the agreement. If you do not wish to cancel the agreement, select either the Go back to agreement or Go back to home page

Please ensure that if you have more than one agreement, you select the correct agreement to cancel. Once an agreement has been cancelled it cannot be reinstated. If you cancel the wrong agreement, please contact the online store you held the agreement with and ask them to set up a replacement agreement. Unfortunately WorldPay cannot set up a new agreement for you.

For additional information about Futurepay, please see:

Refund Policy

Refunds will be considered on an individual basis. In the event that a credit balance has resulted on a resident private account this balance will be refunded

Refund will be issued by bank transfer and may only be issued to the resident, the resident’s estate, or the responsible party.